Cancellation

Your right

You may cancel the contract within fourteen days without giving any reason. The period runs from the day on which the contract was concluded.

You exercise this right by informing us (MEDINOW Sp. z o.o., Aleja Marszałka Józefa Piłsudskiego 36/108, 10-450 Olsztyn, Poland, email info@medinow.app) by a clear statement. You may use the form set out below, but you are not obliged to do so.

To meet the deadline it is sufficient for you to send your communication before the period expires.

Effects of cancellation

We reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision, using the same means of payment and at no cost to you.

Early loss of the right

⚠️ This is the most important point on this page. The right to cancel ends once the service has been fully performed, where performance began at your express request and you acknowledged that you would lose that right once the service had been fully performed (Article 16(a) of Directive 2011/83/EU and the national law transposing that Directive into Maltese law).

You give that acknowledgement by ticking the relevant box in the order form. You give it so that the doctor can begin the assessment without waiting for the fourteen day period to expire.

Until the assessment has been completed, you may cancel the contract in the ordinary way.

Model cancellation form

Complete and return this form only if you wish to cancel the contract. You may also use the text as the body of an email.

To: MEDINOW Sp. z o.o., Aleja Marszałka Józefa Piłsudskiego 36/108, 10-450 Olsztyn, Poland, email: info@medinow.app

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract for the supply of the following service:

_______________________________________________

Ordered on (*) / received on (*): _____________

Order number: _____________

Name of consumer(s): _____________

Address of consumer(s): _____________

Signature of consumer(s) (only if this form is notified on paper): _____________

Date: _____________

(*) Delete as appropriate.